Designed a solution for admins to create, edit, and manage announcements that appear on the home page.
As the sole UX designer, I researched and designed both the CMS admin interface as well as the new look for the homepage.
My client's platform needed a serious facelift for the homepage. The service team wanted to be able to manage news and promote products for their employees to order, but the current process required the development team to manually do this in the back-end.
This bottleneck cut productivity from the development team and also caused a long wait for the admins to see their requests go through.
This two-sided problem turned into an opportunity to improve the experience for both the administrators and the users, so that admins can promote important news through the homepage, and the users can learn more about the services available to them.
I met with the admins on a daily basis to discuss the requirements for both the homepage and the admin CMS:
My initial concepts stayed above the fold, but had several limitations. They were easy to scan, but felt cluttered because too much content was competing for attention. I decided that flow, engaging users to explore the whole page, was the solution to simplicity.
The final homepage design was one that was responsive, scannable and flowed well. It featured a carousel to house multiple announcements, and it was visible above-the-fold to help users smoothly transition down the page.
Designing the admin CMS capable of handling numerous announcements was the bigger challenge. As I spent time iterating and testing, I worked with the team to determine the CMS constraints:
The admin app had to be very simple but powerful enough to handle any type of announcement on any page. The main page is divided by a list of published, drafts, and archived announcements. The admins have full capability to create, edit, publish, and delete announcements with this app, essentially eliminating the time spent requesting the development team to do this.
After the initial deployment, the average time spent on managing content reduced to 5 minutes, compared to the several days needed just to publish one announcement.
Here's some feedback that will be implemented in the next phase: